Frustrations

Today's cable experience turned out to be worse than yesterday's car ordeal. First the promises:  I'd have better equipment and more channels; I'd have faster internet (25mbps); plus I'd save $20 a month. Or course I'd jump on that deal. So the installer shows up. "Where do you want the phone?" he asked. I was quick to inform him that there was no phone in this deal. He came back with something about a package deal but that he would go ahead with the install without the phone and I could call Comcast and straighten it out. After over an hour hour on the phone with Comcast: I get to keep the upgraded equipment; I get a slight increase in internet speed (6mbps); I don't get any extra channels; I pay $20 more per month. Happy? NO NOT AT ALL. The first lady offered me three months of HBO and Showtime for my trouble. By them time I got though with the manager, that went out the window with the rest of the promises.  Oh, and did I mention, there is an outage on cable TV this evening? This isn't over yet.